Our Technology & Digital Services

Digital Transformation

At Grant Thornton we are passionate about the potential of Digital Transformation solution to revolutionise businesses. Our mission is to help organisations embrace the digital age and thrive in an ever-evolving landscape.

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At Grant Thornton we are passionate about the potential of Digital Transformation solution to revolutionise businesses. Our mission is to help organisations embrace the digital age and thrive in an ever-evolving landscape.

Technology and Digital Services:

At Grant Thornton we are passionate about the potential of Digital Transformation solution to revolutionise businesses. Our mission is to help organisations embrace the digital age and thrive in an ever-evolving landscape.

Our Process Involves:

  • Crafting a comprehensive Digital Vision
  • Developing a robust Digital Strategy, and
  • Creating a purposeful Digital Portfolio for organisations

Our approach is to create end-to-end business journeys, strategically aligning digital interventions to form a cohesive Digital Portfolio that spans across various technologies. 

At Grant Thornton we understand that supporting your organisation in achieving its business objectives is where true value is created and to make this journey sustainable, we help you establish a Center of Excellence - an independent and efficient operating model for driving ongoing digital initiatives.

With a vertically integrated practice, we are your dedicated partners, from strategising to implementation. Partner with us to unlock your organisation's full potential and experience the power of Grant Thornton in driving your organisation's digital success.

Drive innovation and reimagine your business with our Digital Transformation services. We help organizations unlock value through cutting-edge tools like RPA, analytics, AI/GenAI, and Microsoft’s Power Platform (Power BI, Power Apps, CoPilot, and more). Whether you’re beginning your journey or accelerating transformation, we bring clarity, strategy, and structure.

Our services include:

  • 6-week Digital Discovery Assessments
  • Digital Enablement Services
  • Finance Transformation solutions tailored for the modern CFO
  • Hands-on workshops:
    • Digital Acceleration (2 days)
    • Digital Transformation (3 hours)
    • Future of Finance (3 hours)

AI has emerged as a transformative force for businesses across industries. Since the release of ChatGPT in December 2022, we’ve witnessed the rapid ascent of Gen AI, marking a pivotal moment in AI’s evolution. Many organizations believe AI could provide a significant competitive edge, with Gen AI potentially increasing global GDP by 3% to 7% over the next decade and adding trillions to the economy. This includes various subfields such as machine learning, natural language processing (NLP), computer vision (CV), robotics, and now Generative AI.

According to a 2024 CEO survey, 59% of CEOs believe AI will significantly impact their industries in the next three years, a sharp rise from 21% in 2023. Additionally, 87% of CEOs view AI’s benefits as outweighing its risks, making Generative AI and AI/ML services top tech priorities.

Artificial Intelligence services includes traditional techniques like Predictive AI and Causal AI. Predictive AI (or Analytical AI) uses algorithms to forecast future events based on historical data. Causal AI determines the causes and effects of events and is used in IT operations and AIOps.

Generative AI (Gen AI) services, leveraging foundational models such as large language models (LLMs), creates new content—text, code, images, audio, and more—by learning patterns from large datasets. This technology builds on existing data to generate novel outputs.c

Stay ahead with intelligent systems that do more than just automate—they think, learn, and act. Our AI services range from creating company-specific LLMs to implementing Agentic AI that orchestrates tasks autonomously. We emphasize responsible AI, offering governance frameworks and ethical alignment.

Agentic AI systems are designed to act with purpose. Unlike traditional AI, which focuses on narrow tasks, Agentic AI models are built to plan, reason, and make decisions autonomously to achieve defined goals. These systems operate more like digital employees or co-pilots—capable of understanding objectives, breaking them down into actionable steps, and adjusting in real time based on new information. Whether orchestrating workflows, handling complex customer interactions, or automating knowledge work, Agentic AI doesn’t just react—it takes initiative. This creates new possibilities for intelligent automation and strategic augmentation across industries.

Our services include:

  • Company-specific Language Model (LLM) creation
  • Agentic AI implementation
  • AI governance and ethics consulting
  • Executive and user-level training:
    1. AI Executive Workshop (2 hours)
    2. Copilot Value Workshop (3 hours)
    3. Copilot Efficiency Training (1 day) 

We help you operationalize AI in a way that’s safe, ethical, and ROI-driven.

Cloud is a critical driver of digital transformation, integrating infrastructure, applications, data, AI, and automation for significant business gains. Research indicates that 98% of C-suite executives prioritise cloud for transformation. Despite increased investment, many organisations struggle to fully leverage cloud benefits. Challenges include business-IT misalignment, legacy app modernisation, data security, and cost oversight during migration. Recent studies show that 58% of organisations feel they are not realising the full benefits of the cloud, with many stuck in mid-to-late transformation stages. To overcome these challenges, aligning business goals with IT, modernising systems, and managing costs and communication effectively is essential. Integration with AI, IoT, and analytics is crucial as a force multiplier, according to 90% of executives, to maximise cloud impact. 

Cloud is the key driver of your digital transformation, acting as a "Force Multiplier." Together with Generative AI, AI/ML, data, modernisation, automation, IoT, blockchain, Web 3.0, and the metaverse, it unlocks unparalleled possibilities and opportunities.

Our unique cloud solutions accelerate your cloud adoption, ensuring you maximise the benefits from your investment. Our comprehensive services cover cloud strategy and business case development, cloud assessment, migration and modernisation, infrastructure automation, DevOps, cloud-native engineering, and cloud cost management and optimisation (FinOps). Whether you’re targeting public, private, or hybrid cloud, we bring deep experience with Azure, AWS, and data center partners.

Our services include:

  • Cloud Adoption Strategy aligned with KPIs and financial models (CAPEX vs. OPEX)
  • Rapid assessments and discovery tools
  • Cloud design and migration planning (6R framework)
  • Execution services including Lift & Shift, Backup & Restore, Landing Zones
  • CloudOps, DevOps, and FinOps for post-migration success

Unlock agility, scalability, and resilience with a future-ready cloud ecosystem.

A strong digital foundation is essential for business resilience, agility, and growth. Our Infrastructure Services go beyond just keeping the lights on—we help you build, secure, and optimise the core systems that power your organisation. Whether your environment is on-premise, cloud-based, or hybrid, we ensure your infrastructure aligns with your business goals and scales with your ambitions.

We design and manage high-performance, secure, and future-ready infrastructures that support everything from daily operations to strategic digital transformation. From robust data centres to intelligent networks and cloud connectivity, we provide the tools and expertise to ensure stability, availability, and security across your entire IT landscape.

Our services include: 

  • Data Centre Operations and Optimisation
  • Network Infrastructure Design, Security, and Segmentation
  • Infrastructure Monitoring, Incident Response, and Performance Management
  • Cloud Integration and Hybrid Architecture Design
  •  Disaster Recovery and Business Continuity Planning

We don’t just maintain infrastructure—we make it smarter, more resilient, and easier to manage. Our proactive approach helps you avoid downtime, reduce risk, and maintain compliance, while freeing up your internal teams to focus on innovation and value creation.

The value to you?

Peace of mind, improved performance, and the confidence that your digital backbone is built for today and tomorrow

Cybercrime will cost the global economy USD 6 trillion this year, as cyber-attacks become more common and sophisticated. And as businesses increasingly use digital technologies to enable business operations or enhance customer engagement, they have become more exposed to attack.

You may have tried to improve cyber resilience and protect critical data by using a standard technology security package and found it hard to use and not very effective. We protect your digital assets with a multi-layered approach to cybersecurity and data governance. To do this we apply Respond, Comply and Protect in our holistic response:

Respond: Are you prepared for a cyber failure? We can help you avoid data breaches and offer support if the worst happens.

Comply: Cyber security regulation and compliance is constantly evolving. Our team can support you through the digital landscape.

Protect: Cyber security threats are constantly evolving. We’ll work with you to develop and test robust people, process and technology defences to protect your data and information assets.

Our services include: 

  • Cybersecurity assessments (CSAT, Threat Protection, SMB Solutions)
  • Data governance and compliance (incl. PCI DSS, Microsoft Purview)
  • Microsoft Security Suite: Defender, Intune, XDR, Sentinel, CoPilot for Security
  • Identity and Endpoint protection, including Zero Trust architecture
  • AI-powered data security and governance with Velotix
  • Digital Forensics and Incident Response

Security isn't just a technology issue—it's a business imperative.

Technology only delivers value when people embrace it—and that’s where we come in. Our Project and Change Management services are built to ensure your strategic initiatives not only get delivered but succeed in practice. We understand that even the most advanced digital tools can fall short if people resist the change, systems aren’t fully adopted, or goals shift mid-stream.

Our approach blends the discipline of project management with the empathy of change leadership. Using Agile-based methodologies, we drive flexibility, collaboration, and transparency throughout the project lifecycle. Agile allows us to respond quickly to evolving business needs, engage stakeholders continuously, and deliver value early and often—not just at the finish line.

From ERP implementations to culture shifts and digital transformation programs, we bring structure without rigidity, aligning business outcomes with user needs. Our human-centric change strategies reduce resistance, increase user buy-in, and embed sustainable behaviours that stick long after go-live.

The value to you?

Fewer delays, less risk, and greater ROI. Your people feel part of the journey, your initiatives land smoothly, and your organisation gains the capability and confidence to adapt and thrive in a fast-changing world.

In today’s fast-moving digital environment, your IT shouldn’t just work—it should work for you. Our Managed IT Services are designed to give you peace of mind, operational efficiency, and the freedom to focus on what really matters: driving innovation and business growth.

We provide comprehensive, end-to-end support across your entire IT environment, including infrastructure, applications, cloud platforms, and cybersecurity. Whether you're looking to reduce downtime, improve service quality, or scale with agility, we act as an extension of your team—bringing deep expertise, consistent performance, and proactive support.

 

Our services include:

  • 24/7 system monitoring, incident response, and user support
  • Proactive maintenance and issue resolution to prevent disruptions before they occur
  • Scalable service models aligned to your growth and changing business needs
  • Cloud, application, and infrastructure lifecycle management
  • Access to certified experts across key domains including cybersecurity, networking, and cloud platforms
  • Regular reporting, performance metrics, and continuous improvement planning

We operate with a service mindset and a partnership approach—embedding ourselves into your operations to ensure your IT runs smoothly, securely, and cost-effectively.

The value to you?

Reduced IT overheads, improved system reliability, and a stronger focus on innovation. With us managing the essentials, your teams can spend less time reacting and more time creating value.

Andrew McBean
Partner - Business Consulting
Andrew McBean